Computer Telephony Integration

Computer Telephony Integration Solution Provider

Advantek Inc. is the leader as CTI Solution provider. Are you considering to establish a new call center or upgrading an existing one? Advantek can offer a total solution to meet your requirement.

Advantek can help your organization:

Develop a tactical/strategic business plan;

Conduct a needs assessment;

Define its business requirements;

Quantify the benefits of CTI technology;

Assess and acquire call center products;

Evaluate outsourcing opportunities;

Web-enable your call center;

Simply improve the effectiveness and efficiency of your operation.

We specialize in CTI:

PC PBX	A digital telephone system supporting analog, ISDN, T1 and E1.
ACD	A flexible automatic call distributor capable of call queues
IVR	Interactive voice response system with ODBC database connectivity, text to speech
Screen POP	Automatically pop the application when a call arrives and pre-fill with caller’s information
Fax Server	Fax on demand and fax broadcasting
Web Server Gateway	Surf web with single phone connection
Administration	Administer your CTI center from graphical user interface.

Advantek is a multi-vendor systems integrator - staffed with Project Management experts who have the ability to implement computer telephony based solutions - within complex system environments. Advantek has a Maintenance and Support Team that provides high quality customer service.